This article by Marissa Bracke is what inspired Scott’s aforelinked piece. There is some great insight and advice in here:
It took me a while to realize that there’s a big difference between someone who feels busy and someone who has a lot going on in their business. […]
Skeptical? Try this for three days straight: don’t use the word busy. At all.
You want to email this article to everyone in your office who always talks about how busy they are, don’t you? Yeah, me too.